We used card sorting to shape navigation around the way people naturally understand ClaimIt.
Why card sorting?
ClaimIt combines deals, rewards, redemption, wallet activity, notifications, and account tools. Card sorting helped us understand how users naturally group this content and which labels felt clearest before finalizing the navigation.
How we conducted it
We conducted card-sorting sessions with real users from the key audience groups. Participants organized feature cards into categories, named the groups in their own words, and explained where they expected to find each function.
What we learned
Users consistently separated discovery, reward activity, notifications, and profile settings. These patterns directly informed the final information architecture.